This webinar will cover two segments: the staff and customer journey. In the staff journey we will discuss useful training that you can implement with your teams to better prepare them to deal with customers on the shop floor and have an outstanding customer experience. The second part we will discuss how the customer journey can be a stand out experience with some useful and practical tips that you can implement.
What will the Webinar cover?
Getting the team ready to deal with customers before coming back to the store through pre training.
Revisiting the instore customer journey and creating those magic moments on the shop floor that customers will want to return.
Discover why one of a store manager’s most important roles is coordinating and encouraging retail staff.
Who is the Webinar for?
This webinar is aimed both at entrepreneurs and merchants who are ready to reopen their businesses in contact with the public, but also for customers who intend to frequent shops and businesses again in the period of Covid-19.
The Taste 4 Success Skillnet represents a significant, innovative and strategic collaboration between a growing number of member companies across a number of specific food and beverage sub-sectors, such as production, processing, artisan and services.
The Taste 4 Success Skillnet started out with a small group of 16 companies in 1999 based in the north west of Ireland, and since then it has grown its membership to over four hundred active members across a national base.
The network offers training programmes and to give support, impetus and trainee numbers in order to run cost effective and localised training for its members. To become a member of the network (free membership) click here to find out more.
TrainedIn has been helping these very people during the COVID-19 Crisis by hosting webinars to connect them with potential clients.
In 2019, our founder, Sorcha Finucane, conceptualised the idea of TrainedIn. It’s mission? To make researching and booking training courses so much easier.
As TrainedIn was being built, Sorcha realised that she could use the technology to help with another subject she felt passionately about: enhancing sustainability for small businesses and freelancers.
TrainedIn launched in April 2020. Yes, right at the start of the Covid-19 lockdown. (The first one…!) Throughout the year, TrainedIn has been running free webinars to connect freelancers and small training businesses to potential clients. Our promise is always to match highly skilled professionals with the individuals and businesses looking for their services.
Louise is an Accredited Trainer and certified Executive Coach. Louise believes that coaching people in a Retail Business will drive results through increased performance, a better workplace culture and a highly profitable business. Louise saw the power in coaching and set up her coaching practice Coaching 2 Coach. The aim of her business is to train coaching in the Retail sector to Managers and teams.